April 15-17, 2018
The Wigwam, Scottsdale, AZ

Exchange Day 3

7:30 am - 8:30 am Networking Breakfast

8:30 am - 8:45 am Chairman’s Opening Remarks

8:45 am - 9:15 am Opening Address: Driving Superior Customer Satisfaction through People

Amar Sidhu, Senior Vice President - Client Services,ADP
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Amar Sidhu

Senior Vice President - Client Services
ADP

9:15 am - 9:45 am Case Study: Deliver Tailored Customer Experiences by Gathering Actionable Insights

Kevin Scanlon, Senior Director, Chief Customer Office,Dell
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Kevin Scanlon

Senior Director, Chief Customer Office
Dell

9:45 am - 10:15 am Business Meetings

10:15 am - 10:45 am Business Meetings

10:45 am - 11:15 am Networking Break

11:15 am - 11:45 am Fireside Chat: Future Proofing Your Social Strategy

Greg Lindsley, VP Global Technology,JP Morgan Chase & Co.
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Greg Lindsley

VP Global Technology
JP Morgan Chase & Co.

11:45 am - 12:15 pm Closing Address: Life after Acquisition - Measure, Monitor and Improve Customer Service Effectiveness

Leanne Kohlman, Global Vendor Management Consumer Services Lead,LifeLock (a Symantec Company)
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Leanne Kohlman

Global Vendor Management Consumer Services Lead
LifeLock (a Symantec Company)

12:15 pm - 12:45 pm Exchange Concludes