April 15-17, 2018
The Wigwam, Scottsdale, AZ

Benefits of Attending

Why Attend?

More Value for Your Time Out of the Office

The Contact Center Executive Exchange offers a variety of unique learning styles and sessions, which you can select from to build a customized itinerary that reflects your current initiatives, priorities and future strategic objectives.


  

Thought Leadership Conference Sessions

The highly crafted conference sessions reflect the strategic contact center issues that senior Executives have identified as priorities during our lengthy research process. You will choose from a selection of plenary and concurrent sessions covering a myriad of issues that will create the foundation of your agenda.

Session formats include:

  • Co-presented Case Studies
  • Panel Discussions Case Reviews
  • Roundtable Discussions
  • Interactive Debates

BrainWeave® Discussions

Our signature Brainweave® sessions encourage discussion, debate and learning in an unscripted and informal setting. You can choose to participate in these interactive roundtable style sessions on topics which are top of mind issues.You will be able to select from four possible Brainweave® topics which will be incorporated into your personal itinerary. These 45 minute discussions will be moderated to ensure that the discussions stay on-course and deliver maximum benefit to you. Ask questions, share experiences and ideas and find the right answers to your immediate concerns.

Master Class

Opportunities to get an extra 45 minute time slot with very targeted end users. Attendees who choose to attend these exclusive Master Classes are usually looking for the solution or latest technology to improve their workflow. Take this chance to go in depth on strategies and tactics that places you as the leader of your industry.

Roundtable

You will have the opportunity to be a Roundtable Discussion Leader. Speaking alongside today’s key industry players strengthens your organization’s position as a leading provider in the marketplace, while highlighting first-hand your successful implementations.

One-on-One Business Meetings

An integral part of your agenda is the one-on-one business meetings with leading solution providers. When you register for the Contact Center Executive Exchange, you will be asked to identify the solutions and services you are currently considering, so we can invite leading experts to the exchange who will fit your business needs.

Prior to the exchange, you will be able to assess the solution providers who will be attending and select 6-8 who offer products and services that match your initiatives and priorities.

Your selections are then incorporated into your customized agenda. These private thirty minute one-on-one meetings give you the opportunity to hear from leading specialists, whose industry knowledge and experience enable them to make a valuable contribution to the requirements of your business. They offer objective, flexible and relevant strategies for success. This unique aspect of the Contact Center Executive Exchange serves to simplify the process for sourcing new solutions and vendors, enables you to discover strategies that are working for others, and offers early previews of emerging technologies.

Please request an invitation to see if you qualify to attend this unique gathering of contact center executives. To request invitation please email: inexchange@iqpc.com