Live Chat Software

PDF

2019 CCW Executive Exchange

2019 CCW Executive Exchange

March 31 - April 2, 2019 | Eden Roc Miami Beach, FL

CCW Executive Exchange is the only invite-only event where senior executives can experience a true peer-to-peer networking opportunity with interactive roundtable discussions, boardroom style brainweaves and exclusive keynote sessions from world-renown thought leaders.

Invitation-only attendance
Personalized itinerary
Complimentary Accommodation at the 5 Star Eden Roc Miami Beach 
Benchmark with strategic decision maker
Intimate and closed-door environment
Limit time out of the office


If you are interested in receiving a copy of the agenda via email, email us at info@customermanagementpractice.com

CCW Executive Exchange Solution Providers Guide

CCW Executive Exchange Solution Providers Guide

The CCW Executive Exchange is the only events of its kind. For 2 1/2 days, on an invitation-only basis, our guests enjoy a closed-door benchmarking environment that allows them to work with solution providers on developing strategic campaigns for active projects. View the 2019 Executive Exchange Solution Providers Guide for all the information you need about available opportunities!


CCW Executive Exchange Past Attendee Snapshot

CCW Executive Exchange Past Attendee Snapshot

Interested in attending CCW Executive Exchange? Take a look at this list to find out who attended in the past.

2018 CCW Digital Market Study

2018 CCW Digital Market Study

This may be the era of customer centricity, but it is also one of disappointing customer experiences.

Despite all the emphasis on customer experience initiatives and technologies, research confirms that customers remain underwhelmed with the experiences they are receiving. They are not consistently getting what they want from organizations – or their employees.

What’s worse: organizations are not being complacent. They are investing in the customer experience. They are trying to improve. Unfortunately, their actions are not working.

Citing in-depth market research, the 2018 Customer Experience Market Study is designed to fix this problem. It reveals what customers really want, how organizations are missing the boat, and what they can do to close the gaps.