Take a look at which executive you can meet this March!
Who is going to be taking 1:1 business meetings this March at the CCW Exchange? Find out now!
March 31 - April 2, 2019 | Eden Roc Miami Beach, FL
CCW Executive Exchange is the only invite-only event where senior executives can experience a true peer-to-peer networking opportunity with interactive roundtable discussions, boardroom style brainweaves and exclusive keynote sessions from world-renown thought leaders.
- Scheduled Network with CX Executives that align with your solution
- Invitation-only: Only senior leaders allowed
- Strategic discussion surrounding active projects of delegates
- Spotlight your brand as a top service
- Demonstrate innovative offerings to VP's current challenges
The CCW Executive Exchange is the only events of its kind. For 2 1/2 days, on an invitation-only basis, our guests enjoy a closed-door benchmarking environment that allows them to work with solution providers on developing strategic campaigns for active projects. View the 2019 Executive Exchange Solution Providers Guide for all the information you need about available opportunities!
The contact center is under siege, and many organizations are greatly unprepared.
Still reliant upon antiquated, insufficient authentication techniques, these organizations leave their contact centers – particularly the voice channel – vulnerable. Worse, these ineffective endeavors actually hurt the customer experience. They make interactions slower and more frustrating.
It is time to fix this problem. It is time to pair authentication and fraud prevention in a way that creates more security and more agent and customer satisfaction. This report explores the customer-centric way to strengthen security. Topics include:
- 5 reasons contact centers are vulnerable
- Six imperatives for contact center authentication and fraud prevention
- 3 ways customer demands are impacting the state of security
- Tips, tools, and metrics for strengthening the contact center
- 4 ways authentication and fraud prevention can add value to the customer experience