Kai KuoSenior Vice President Strategy & Transformation Global Customer Solutions, GTO
Kai Kuo is Senior Vice President of Strategy and Transformation in Global Customer Solutions (GCS) for MetLife. In this role, Kai leads the strategic vision across GCS, including the innovation agenda and its development portfolio. His responsibilities include driving the company’s call center transformation globally, deploying digital servicing programs and overseeing implementation of omni-channel servicing strategy. He also oversees planning, budgeting, governance and reporting for GCS.
Kai has over 18 years of transformation and strategy management experience in the financial services industry. Prior to joining MetLife in 2015, Kai worked at BCG, Bain & Company, IBM, Ernst & Young and managed his own startup in Silicon Valley. He has worked in the U.S., Australia, China, Hong Kong and Taiwan.
Kai holds a Bachelor of Science degree from Columbia University, a Master of Engineering degree from MIT and speaks fluent English, Mandarin and Cantonese. He resides in New York with his family.