Rami Sarabi is the Country Manager for La Maison Du Chocolat, a
world renowned French luxury chocolatier, in the United States. He oversees the
company’s growth in all channels both in the B2B and B2C environments.
Prior to joining La Maison du Chocolat, Rami was the director of
customer service for L’Occitane en Provence North America. He expanded the call
center operation using a hybrid model of insourced team and outsourced partner
resulting in a 30% growth in sales generated. He took on harmonizing the
customer experience in all channels (Retail, online, and Call center) and
Rami worked for Rolex as the head of customer service. He
streamlined the operation resulting in shorter lead time to complete the
service process and a higher preapproval rate for services rendered, while
maintaining an exceptional customer satisfaction rating.
Rami started his career as Operations Manager for Aramex, an
international courier and freight forwarding service, in the JFK hub. Until
today, he applies principles of process improvement and creating efficiencies
learned from his operational background in creating a customer focused
Rami holds a MBA from Salem State University and a Bachelors in
Industrial Engineering from The University of Jordan.