Rami SarabiCountry Manager - USA
La Maison du Chocolate
Rami Sarabi is the Country Manager for La Maison Du Chocolat, a world renowned French luxury chocolatier, in the United States. He oversees the company’s growth in all channels both in the B2B and B2C environments.
Prior to joining La Maison du Chocolat, Rami was the director of customer service for L’Occitane en Provence North America. He expanded the call center operation using a hybrid model of insourced team and outsourced partner resulting in a 30% growth in sales generated. He took on harmonizing the customer experience in all channels (Retail, online, and Call center) and launched NPS.
Rami worked for Rolex as the head of customer service. He streamlined the operation resulting in shorter lead time to complete the service process and a higher preapproval rate for services rendered, while maintaining an exceptional customer satisfaction rating.
Rami started his career as Operations Manager for Aramex, an international courier and freight forwarding service, in the JFK hub. Until today, he applies principles of process improvement and creating efficiencies learned from his operational background in creating a customer focused environment.
Rami holds a MBA from Salem State University and a Bachelors in Industrial Engineering from The University of Jordan.