Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.
As a global specialist of outsourced customer care solutions, Transcom plays an important role in helping to make sure that end-customers form positive perceptions of their interactions with the companies we support. To many of our clients, the quality of their customer care operations is fundamental to their ability to execute their service-based strategies to increase loyalty, retention and customer sales. Our clients expect us to deliver service to their customers in a reliable, consistent, and cost-effective way. At the same time, it is essential to stay agile as conditions and client requirements can change quickly. The proliferation of new channels and technologies requires us to constantly innovate and refine best practices together with our clients. Transcom’s operations add value to our clients’ businesses by supporting the creation of outstanding customer experiences, while reducing cost and helping to drive growth.