Customer Contact Week Executive Exchange

CCW, Customer Contact Week is the world’s largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for the most senior customer contact stakeholders in the industry today. The Exchange unique format is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.

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Current Speakers

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Why the Exchange is Different


  • Attendance is exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
  • Inspiring Speakers and Thought Leaders
  • Forge new relationships and network with Customer Experience Executives of the highest credentials over 2 ½ days
  • Select from visionary case studies, interactive Roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves

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  • Collaborate with some of the industry best and create strategic partnerships
  • Learn about innovative new solutions and technologies to help you achieve your current business objectives
  • Meet solution providers with the most cutting-edge technologies in the 1:1 Business Meetings

why attend


  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star luxurious venue
  • No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
  • Let's have some evening fun at our dinner and drinks receptions

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Key Topics of Discuss this April:

Leading in Uncertain Times

Reinventing CX - To
Automate or Augment

Upskill Your Frontline into Leadership Positions

The Rise of Cognitive Agents -
A.I to Improve Customer Support

Towards Outcome Centric Measurement

Driving Superior Customer Satisfaction through people 

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A word from our past attendees