April 15-17, 2018
The Wigwam, Scottsdale, AZ

Meet the Speakers

Speaker Faculty


Libba  Sapitsky
Libba Sapitsky
Senior Vice President Customer Service
Siemen Healthineers
Rahul  Magan
Rahul Magan
Senior Vice President, Head of Global Customer Care
MetLife
Crystal  Collier
Crystal Collier
Head of Strategy, Programs & Insights
EA Worldwide
Amar  Sidhu
Amar Sidhu
Senior Vice President - Client Services
ADP
Josue  Berlanga
Josue Berlanga
Head of Customer Care
Walmart eCommerce Mexico
Becky Ploeger
Becky Ploeger
Vice President, Sales & Service Strategy
USAA
Christopher Keenan
Christopher Keenan
Head, Worldwide Medical Contact & Insights
Bristol-Myers Squibb
Karen  Tang
Karen Tang
Head of Sales, Customer Success, Support
Prezi
Camille  Nesbitt
Camille Nesbitt
Vice President, National Customer Relations
Meritage Homes
Jennifer  Pensa
Jennifer Pensa
Vice President, Contact Center and Customer Experience
WSFS Bank
Abel  Rhyne
Abel Rhyne
VP, Customer Service Operations
Erie Insurance
Kevin Scanlon
Kevin Scanlon
Senior Director, Chief Customer Office
Dell
Dave Kriesand
Dave Kriesand
Vice President, Consumer Experience Center
Banner Health
Rami  Sarabi
Rami Sarabi
Country Manager - USA
La Maison du Chocolate
Preston Rogers
Preston Rogers
Assistant Vice President & Head of Contact Centers
Unum Insurance
Karen  Hobbs
Karen Hobbs
Vice President Customer Service
ABB OPTICAL GROUP