April 15-17, 2018
Scottsdale, AZ

Meet the Speakers

Our 2017 Speakers


Gabriele Masili
Gabriele Masili
Global Director, Digital & Device Customer Service and Technical Support
Amazon
Grace Vaughey
Grace Vaughey
Global Head of CX Training
Airbnb
Christopher Kim
Christopher Kim
Vice President of North America, Customer Care
Samsung Electronics America
Cathy Cox
Cathy Cox
SVP, Omnichannel Strategy Business Lead
SunTrust Bank
Lea Harpster
Lea Harpster
Vice President Customer Service
Thomson Reuters
Marc Bernica
Marc Bernica
Senior Vice President, Care Advantage & Product Support Services
Bright Horizons
Christopher Surges
Christopher Surges
Chief Knowledge Officer
US Bankcorp Fund Services
Rachel Zaluzec
Rachel Zaluzec
Senior Director, Customer Relations & CRM
Volkswagon
Ed Ariel
Ed Ariel
Vice President Service Operations
ezCater
Rob Marr
Rob Marr
Global Head of Contact Center Best Practices & Consumer Operations
AIG
Gregg Fernandes
Gregg Fernandes
Vice President Customer Care & Logistics
The Washington Post
David Lovely
David Lovely
Head of Customer Center Operations
Brookdale
Ahmed Ayad
Ahmed Ayad
Head of Continuous Improvement & Qualtity
Blue Cross Blue Shield of North Carolina