April 15-17, 2018
Scottsdale, AZ

Meet the Speakers

Speaker Faculty

Libba  Sapitsky
Libba Sapitsky
Senior Vice President Customer Service
Siemen Healthineers
Crystal  Collier
Crystal Collier
Head of Strategy, Programs & Insights
EA Worldwide
Todd  Baxter
Todd Baxter
Chief Customer Officer
Experian North America
Josue  Berlanga
Josue Berlanga
Head of Customer Care
Walmart eCommerce Mexico
Dustin  Cheek
Dustin Cheek
Vice President of Contact Center Operations
Prime Therapeutics
Becky Ploeger
Becky Ploeger
VP of Customer Care
Christopher Keenan
Christopher Keenan
Head, Worldwide Medical Contact & Insights
Bristol-Myers Squibb
Dawn Smith  Bradney
Dawn Smith Bradney
VP of Customer Support and Audit
Karen  Tang
Karen Tang
Head of Sales, Customer Success, Support
Camille  Nesbitt
Camille Nesbitt
Vice President, National Customer Relations
Meritage Homes
Jennifer  Pensa
Jennifer Pensa
Vice President, Contact Center and Customer Experience

Past Speakers

Gabriele Masili
Gabriele Masili
Global Director, Digital & Device Customer Service and Technical Support
Grace Vaughey
Grace Vaughey
Global Head of CX Training
Cathy Cox
Cathy Cox
SVP, Omnichannel Strategy Business Lead
SunTrust Bank
Christopher Surges
Christopher Surges
Chief Knowledge Officer
US Bankcorp Fund Services
Rachel Zaluzec
Rachel Zaluzec
Senior Director, Customer Relations & CRM
Ed Ariel
Ed Ariel
Vice President Service Operations
Rob Marr
Rob Marr
Global Head of Contact Center Best Practices & Consumer Operations
Gregg Fernandes
Gregg Fernandes
Vice President Customer Care & Logistics
The Washington Post
David Lovely
David Lovely
Head of Customer Center Operations
Ahmed Ayad
Ahmed Ayad
Head of Continuous Improvement & Qualtity
Blue Cross Blue Shield of North Carolina