April 15-17, 2018
The Wigwam, Scottsdale, AZ

Meet the Speakers

Speaker Faculty


Dan Trudan
Dan Trudan
Senior Vice President, Customer Service
Allstate Insurance Company
Kai Kuo
Kai Kuo
Senior Vice President Strategy & Transformation Global Customer Solutions, GTO
MetLife
Crystal  Collier
Crystal Collier
Head of Strategy, Programs & Insights
EA Worldwide
Amar  Sidhu
Amar Sidhu
Senior Vice President - Client Services
ADP
Greg Lindsley
Greg Lindsley
VP Global Technology
JP Morgan Chase & Co.
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service
Josue  Berlanga
Josue Berlanga
Head of Customer Care
Walmart eCommerce Mexico
Dave Kriesand
Dave Kriesand
Vice President, Consumer Experience Center
Banner Health
Karen  Tang
Karen Tang
Head of Sales, Customer Success, Support
Prezi
Preston Rogers
Preston Rogers
Assistant Vice President & Head of Contact Centers
Unum Insurance
Kevin Scanlon
Kevin Scanlon
Senior Director, Chief Customer Office
Dell
Leanne Kohlman
Leanne Kohlman
Global Vendor Management Consumer Services Lead
LifeLock (a Symantec Company)
Christopher Keenan
Christopher Keenan
Head, Worldwide Medical Contact & Insights
Bristol-Myers Squibb
Rami Sarabi
Rami Sarabi
Country Manager - USA
La Maison du Chocolate
Burgoyne  Hughes
Burgoyne Hughes
Call Center Operations Leader
GE Healthcare
Kelli  Barabasz
Kelli Barabasz
Vice President of Customer Care
National Notary Association

Speakers