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2019 Speakers

Meet Our Distinguished Speakers


Bernard Slowey
Bernard Slowey
Head of Worldwide Windows Digital Customer Support
Microsoft
Erin McMillan
Erin McMillan
AVP – Customer Operations
Cox Automotive
Jennie Dede
Jennie Dede
Head of Customer Success, Global Accounts
LinkedIn
James Connell
James Connell
Chief Ecommerce and Customer Experience Officer
Roots Canada
Victoria Boston
Victoria Boston
Vice President – Loyalty Centers of Excellence
Comcast
Kim Peretti
Kim Peretti
Global VP of Customer Success, Adoption and Enablement
DocuSign
Dilip Ratnam
Dilip Ratnam
VP, Customer Experience
Upwork
Michael Macintyre
Michael Macintyre
VP Ecommerce & Omni Channel Strategy
INDOCHINO
Wes Dudley
Wes Dudley
VP Customer Care
Ashley Furniture
Elaine Walsh
Elaine Walsh
VP Customer Experience
Essilor
Jonathan Chalker
Jonathan Chalker
VP Client Experiences
Jackson Hewitt Tax Service Inc.
Mario Sansalone
Mario Sansalone
Head of Customer Operations
Grindr
Mark McMahill
Mark McMahill
Sr. Director, User Experience and Digital Technology
AXA US
Noel Holmes
Noel Holmes
Sr. Director, Voice of Customer
Indeed.com
Angel Torres
Angel Torres
VP Customer Experience & Digital Strategy
Popular Bank
Kevin Peterson
Kevin Peterson
Head of People Operations
Sunbasket
Brett Frazer
Brett Frazer
Head of Customer Service
Sunbasket
Alejandro Leiva
Alejandro Leiva
Senior Director, Customer Care
HelloFresh USA
Aarde Cosseboom
Aarde Cosseboom
Head of GMS Technology & Workforce Management
Techstyle Fashion Group
Maureen Russolo
Maureen Russolo
Vice President, Customer Experience
Southwire Canada
Ferenc Csatlos
Ferenc Csatlos
VP, Operations - Customer Service
Wellmark Blue Cross and Blue Shield

Advisory Board


Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Cheryl China
Cheryl China
SVP, Escalations Director
Citizens Bank
Mark Killick
Mark Killick
VP, Care
GrubHub
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations
SunTrust
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Wendy Liu
Wendy Liu
VP Customer Experience and Executive Care Response Liaison
Comcast
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery
Groupon
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations
Ashley HomeStore
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations
Bruce Eidsvik
Bruce Eidsvik
SVP Field Marketing
Genesys
Frank Suljic
Frank Suljic
SVP of Enterprise Relations
Mattersight
Colleen Beers
Colleen Beers
SVP of Operations
Alorica
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
Telus International
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management
ServiceNow
Steve Prodger
Steve Prodger
SVP, Customer Experience & Innovation
SmartAction
Docia Myer
Docia Myer
Chief Education Officer
CCW University
Troy Mills
Troy Mills
Chief Academic Officer
CCW University